Get in touch
Business hours
Our business hours are:
8am to 6pm Monday to Friday
9am to 5pm Saturday
All times are AWST (GMT +8).
General enquiries
During business hours
13 25 77
+61 8 9219 7609 (from overseas)
Lost or stolen cards
During business hours
13 25 77
+61 8 9219 7609 (from overseas)
After hours
1800 648 027
+61 2 8299 9101 (from overseas)
Lost or stolen cards can also be reported and replaced 24/7 using internet banking or our mobile app. Once logged in, select 'Manage cards' and follow the prompts.
Card fraud
During business hours
13 25 77
+61 2 8299 9534 (from overseas)
After hours
1300 705 750
+61 2 8299 9534 (from overseas)
Financial hardship
You aren’t alone, and we're here to help. If you're struggling financially and need ongoing assistance, or are worried about meeting your monthly repayments with P&N Bank, please contact our Credit Management team on 1300 591 276.
Scams & fraud
While we have security measures in place to help protect you from online fraud, it’s important to stay alert. If you notice a suspicious transaction on your account or think your security has been compromised, please contact us immediately.
Have some feedback?
Your feedback is welcomed and valued - it helps us grow! We love hearing about it when you've had a positive experience, and we're equally as eager to hear from you if your expectations haven't been met so that we can improve.
National relay service
If you are deaf, or have a hearing or speech impairment, the National Relay Service (NRS) can help you speak with us over the phone. Just call 133 677 and ask for "P&N Bank" or "13 25 77". You will need to register with the NRS prior to using their service.
Translation services
If English is not your first language and using a translator would help make banking easier, we offer a free and on-demand translation service to help you speak with us. When calling or visiting a branch, please let a team member know if an interpreter would be helpful and the language you would prefer to use.
Secure messaging
Have a question, need assistance, or want to send us a document? Secure messaging using internet banking or our mobile app is the way to go. Send us a message and our team will reply during business hours, and you’ll be able to see their response the next time you log in.
To message us using our digital banking channels:
- Log in to internet banking.
- Go to the Services menu.
- Select Secure Mail.
In the mobile app, log in and you’ll find it under ‘Contact us’ in the main menu. It’s a secure way to get in touch with us, and we're here to help every step of the way.
Other ways to get in touch
The options don’t end there – we have even more ways to stay in the know or reach out to us.
Find a branch
In an ever-growing digital world, sometimes you want to see a friendly face in person. Pop into any of our branches and find out more about banking with WA’s largest customer-owned bank.
For the safety and privacy of our staff, customers and visitors, no cameras or recording is allowed in P&N Bank branches.
