Accessible banking

If you’re blind, have sight impairment, or difficulty reading, we have things in place to help you bank with us.

Our accessibility menu here on the website allows you to increase the font size and text spacing, and change the contrast and saturation of colours to make our content easier to view. Other adjustments can also be made, such as pausing animations and adding a reading mask. If you need help with using the accessibility menu, please get in touch with us.

We want you to bank with us how it suits you. That’s why you can speak with us using our online chat, by sending us a secure mail, or with the help of the National Relay Service.

With our online chat, you’ll speak to a real person, not a bot. Our online chat team are here to support you Monday - Friday between 8am and 6pm.

If you already have accounts with us, you can also get in touch using secure mail. Available through internet banking or the mobile app, this is a safe way to talk to us or send us documents.

If you are d/Deaf, HOH or have a speech impairment, the National Relay Service (NRS) can help you speak with us over the phone. Just call 133 677 and ask for "P&N Bank" or "13 25 77". You will need to register with the NRS prior to using the service.

In branch or over the phone

If English is not your first language and using a translator would help make your banking easier, we offer a free and on-demand translation service to help you speak with us. When calling or visiting a branch, please let a team member know if an interpreter would be helpful and which language you would prefer to use.

On our website

Banking speak can be difficult enough even if English is your first language! With the help of the accessibility menu here on our website, you can choose to read text in 55 different languages. Simple click on the blue icon and select a language to get our pages translated into whichever language you find easiest to read and understand.

We know that people process and understand information in different ways, and that neurodiversity affects people in many ways. People with an autism spectrum disorder, dyslexia, dyspraxia, dysgraphia and ADHD, all experience the world differently and may have additional requirements when it comes to their banking.

Shopping centres can be busy environments and overwhelming for a number of reasons. Our newest branches, Karrinyup and Carousel, offer sensory spaces to help tackle this. Just let us know if you’d like a sensory space when you do your banking with us, and our team can dim the lights and lower the sound in a branch office for you.

Our accessibility menu here on the website allows visitors with dyslexia to change the font of our web pages. The Dyslexia Friendly Font designed by UserWay simplifies the reading experience and makes similar looking letters easier to distinguish. There’s also the option of increasing the font size and text spacing, and changing the contrast and saturation of colours on the website, if that helps you view our content more easily.

We know that sometimes you want to talk about banking with a real person, face-to-face. We also know this isn’t always straightforward for people with physical disability.

Our newest branches, Karrinyup and Carousel, have been designed with accessibility and inclusivity in mind. With accessible low desks, wheelchair and pram friendly flooring, and TV screens positioned for lower lines of sight, you can get on with completing your banking with us.

If you’re looking for a home loan, then our mobile home loan specialists can travel to you at a location and time that’s convenient – and our virtual lending team are available for online meetings. Book an appointment with our team.