We live in a digital world, and sadly this means that remote access scams are a real threat to us all. This type of scam exploits technology to gain unauthorised access to your devices and can lead to severe financial and personal consequences.
Understanding these scams, the impacts, and how to protect yourself is crucial for your digital security. Keep reading to learn more about remote access scams and help protect yourself – and your family and friends – from them.
What are remote access scams?
Remote access scams typically involve fraudsters tricking individuals to get access to computers or other devices. This is usually done through deception and manipulation, and the scammer will often pose as a legitimate organisation such as a bank, government agency or even a well-known tech company such as Microsoft, PayPal or Norton.
Impersonation scams all share common traits so make sure you know the red flags. You can read more about bank impersonation scams here if you need to refresh your knowledge.
How to identify a remote access scam
Here are some key signs of remote access scams to help you identify this type of fraudulent activity.
The initial contact
Scammers make contact via phone calls, text messages, emails, or pop-up windows on websites claiming that there is a problem with your computer or device.
The building of panic
Next, the scammer will create a sense of urgency. They’ll try and convince you that your device is at risk of a severe issue, such as a virus or malware infection and that you’ll lose access to everything if you don’t act.
The request for access
Once you’ve been convinced, the scammers will instruct you to install remote access software (like TeamViewer, AnyDesk, or QuickSupport) so they can “help you”. Doing this will give them control over your device and full access to use it remotely.
The exploitation
Once they have access, the scammer can steal your personal information (such as your online banking passwords or card details), install malicious software, or demand payment – a ransom – for fake services or ‘protection’.
Consequences of a remote access scam
It’s highly unlikely that a legitimate company would make an unsolicited call or get in touch with you to request remote access to your devices. Banks and other trusted organisations want to protect their customers, and the impact of remote access scams can be devastating.
Financial loss, identity theft and emotional distress are just a few of the consequences. If you give someone access to your computer or personal devices, you can also expect that your sensitive files and data will be breached, and that malware will be installed to compromise your device and open it up to future attacks and manipulation.
Protect yourself from remote access scams
Preventing remote access scams involves vigilance and adopting robust security practices. Always stop and think before taking any action, and if in doubt, do not proceed. Be scam aware and remember the following:
- Never trust unsolicited phone calls, emails, or pop-up messages. Legitimate companies do not make contact like this out of the blue.
- Never allow anyone remote access to your computer or device unless you are certain of the person’s identity and their legitimacy. Legitimate tech support usually requires you to make the first contact.
- If you receive a suspicious call, email or message, instead of acting on it, stop and think. Contact the company directly using a verified phone number or email address. If someone contacts you and says they are from P&N Bank, you can call us on 13 25 77 and our Contact Centre team will happily verify the communication with you.
- Install and maintain reputable antivirus and anti-malware software to protect your devices from potential threats, and regularly update your operating system and applications to patch any security vulnerabilities that occur.
- Always be aware of the common tactics used by scammers and educate your family and friends – especially those who may be less tech-savvy.
If you suspect you’ve fallen victim to a remote access scam, you should immediately disconnect your device from its internet connection to prevent further unauthorised access. Next, contact your bank and request a freeze of your accounts and monitor them closely for fraudulent activity. Change the passwords for all your online accounts, especially those related to your email accounts and online banking, and then seek professional IT support to completely clean your device of malware and any remote access programs that could be hidden and working in the background.
Remote access scams are a serious threat. By staying informed, adopting cautious practices, and knowing how to respond if targeted, you can significantly reduce your risk and protect your personal and financial well-being. Remember, vigilance and proactive measures are your best defences against scams and fraudulent activity – if in doubt, always stop and think before acting.
For more information on scams and to report cybercrime or scam activity, visit: