Convenient
You can use a Visa Debit card with a range of our everyday bank accounts, as long as you're at least 16 years old.
Instant digital card
Open your account online, add your card to your digital wallet, and start spending right away!
Manage your card
Use internet banking or the mobile app to change your PIN, activate your card, and more.
Card controls
Stay safe with the option to lock and unlock your card, or limit and block certain transactions.
Secure access to your own money
- Make purchases online or in-store using your Visa Debit card, including payWave.
- Tap and pay securely using your mobile phone using , or .
- Free cash withdrawals at atmx terminals and all major bank ATMs across Australia.
- Use card controls to block transactions such as online, overseas or Visa payWave.
- Lost your card? Lock it temporarily while you look for it, or cancel it and request a new one (you’ll get a new digital card instantly).
- Easily set up alerts using internet banking or the mobile app to be notified when a payment comes out of your account.
- Shop securely thanks to Verified by Visa and participating merchants authenticating your identity.
Use your Visa Debit card with these accounts
& Transaction Account
& Retirement Account
Concession Account
We're here to help
Stay safe online
Don’t give your hard-earned cash away to scammers. Be scam savvy instead.
Your Visa Debit card questions answered
Your card number is 16 digits in length and can be found on the front of your physical card.
You can also locate your card number in the mobile app or internet banking by going to Manage cards > Card details.
You can use your card details to add your card to a digital wallet manually, or make purchases online or over the phone.
The card details shown online are all the details that are embossed on your physical card:
- The full card number or PAN
- Expiry date
- CVV (otherwise known as security code)
- Name on card
WARNING! Always keep your card details secure. Someone could use them to process an unauthorised transaction using your account or device.
To activate your new card, log in to internet banking and go to Services > Manage Cards, or in the mobile app go to Manage Cards then follow the on screen prompts.
- Select your card
- Activate your card as prompted
- Use card controls to allow or block card transaction types as required
Alternatively call 13 25 77 or visit your nearest branch and one of our friendly team will be happy to assist.
The quickest way to report your card as lost or stolen is by using the mobile app or internet banking. To report your card as lost or stolen:
- Log in to internet banking or the mobile app, and go to Manage Cards.
- Select the card you need to report as lost or stolen and follow the prompts to cancel your card.
If you have an eligible card, you can reorder a new card at the same time which can then be added to your digital wallet. You'll be able to use this until your new card arrives in the mail.
Alternatively, call us on 13 25 77 or visit your nearest branch.
Outside business hours?
To report a card as lost or stolen outside of business hours, please call 1800 648 027, or if you're overseas call +61 2 8299 9101.
If your card is lost, stolen or damaged you can order a new one in internet banking or the mobile app using the Manage Cards function.
You will receive your new card details immediately, so you can add your card to your digital wallet. You'll be able to use this until your new card arrives in the mail.
If your card is due for renewal you will receive your new card close to your card expiry date.
Alternatively, please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist.