Executive committee

Andrew Hadley - CEO & Executive Director

Chief Executive Officer of Police & Nurses Limited (PNL) since 2014, Andrew’s knowledge and experience has been gained from more than 25 years in the financial services industry.

In his early career, Andrew led the retail banking network for Australia’s largest customer-owned financial institution before taking on other group executive roles in strategy, marketing, and operations.

Andrew has a Bachelor of Commerce degree from the University of Western Australia (1990), a Graduate Diploma of Applied Finance and Investment from Finsia (2004) and has also completed the Senior Executive Program at London Business School (2009). He is also a member of CEOs for Gender Equity (WA).

Jacqueline Ryan

Chief Business Banking Officer

Jaqueline has extensive experience in business banking, gained both in Australia and overseas. She has held a senior executive role within Queensland Government, executive business banking and corporate lending roles with the major banks, including ANZ, and has international financial services experience having worked with US Bancorp and Wells Fargo in the United States.

Jaqueline holds a Bachelor of Business (Major Accountancy) and Master of Business Administration, and is a graduate of AICD.

Chris Malcolm

Chief Data and Products Officer

Chris joined P&N Group in 2022 with over 25 years’ experience in finance sector covering leadership, corporate strategy, business development, operations, product development, and data and analytics. Chris has held senior positions at Great Southern Bank and Cuscal and has worked in the customer-owned banking sector for 16 years.

Chris holds a Bachelor of Business (Management) from the University of Queensland and is a graduate of AICD.

Shaun Hassall

Chief Financial Officer

A qualified accountant and seasoned customer-owned banking Executive, Shaun has held a number of executive roles leading finance, risk and transformation during his 14-year tenure with Newcastle Permanent Building Society, now part of the Newcastle Greater Mutual Group.

With executive expertise in leadership, strategic change and non-executive directorships, Shaun has most recently held Executive positions, Chief Services Officer, Chief Corporate Services Officer, and Chief Transformation Officer with CLSL (Corporate Commonwealth Entity, Portable Leave Regulator and Administrator).

Shaun holds BCom Business/Managerial Economics, CA (Accounting and Business Management) and Harvard Business School Advanced Management Program.

Christine MacKenzie

Chief People Officer

Christine has over 20 years’ experience in global financial services across Europe and Asia Pacific; her most recent roles being Regional HR Director in Singapore for TD Securities (Canada) and previously RBS Group (UK).

Christine brings a wealth of experience in change, mergers and acquisitions and integration. Her credentials include long-standing experience of managing large and distributed multi-disciplinary HR teams and building cultures of high performance and engagement. Christine holds a Bachelor of Science (Honours).

Brendon Comrie

Chief Risk Officer

Brendon has more than 20 years' banking experience, having held senior roles within global banks, regional banks and the mutual sector. Brendon’s primary expertise is in Risk Management, Compliance, Credit, Corporate Governance, Mergers and Acquisitions and Strategy. Brendon holds a B.Soc Sci and an LLB degree.

Warren Willis

Chief Transformation and Technology Officer

Warren has almost 30 years’ experience across various industries and technology/consulting vendors. He has extensive experience in leading the development of IT strategy and architecture, cloud/infrastructure operations, software development, project delivery and product strategy, including the management of remote global teams. This experience has included core system development, CRM, global SaaS product operations, integration and digital capabilities.

Warren has a Bachelor Of Business from Curtin University.

Angela Newland

Executive General Manager Retail Banking

With more than 25 years’ experience including several executive leadership roles, Angela's career has been built on customer strategy, insights, journey mapping and channel optimisation, leading high performing teams and developing strong business partnerships.

She has worked in the UK and Australia including seven years at HBF Health Ltd as well as roles with GE Finance and Vodafone. Angela joined the business in October 2021.

Mark Smyth

Executive General Manager Customer Experience

Mark brings more than 20 years’ of experience in the banking sector, including regional and customer-owned banks. Mark’s expertise includes business strategy, retail and commercial lending, member experience and strategy design, change and business transformation, and operational risk management. Prior to joining BCU Bank, Mark held senior positions at BankVic, Bank of Melbourne, RedZed, BT Financial Group and NAB.

As a people-centric leader, Mark brings a wealth of experience building strong performance cultures to deliver sustainable commercial outcomes.

Mark holds a Master of Business Administration (Executive) and a Diploma of Business (Frontline Management). With a passion for customer-owned banking, Mark joined the business in October 2022.