If you have made an incorrect funds transfer via internet banking or the mobile app using a BSB and account number, PayID or other identifier, please note the following steps before contacting us:
- If the recipient is known to you, contact them to transfer the funds back to you.
- For BPAY or PayTo payments please contact the biller direct to discuss the best course of action, if unsuccessful please contact us on 13 25 77 or visit us in branch.
- If the account details you provided are invalid, the funds may be returned to your account automatically by the other bank in 2-3 working days. Please note, some financial institutions have unique account numbers and do not check BSB/account number combinations.
Otherwise, please contact us on 13 25 77 or visit us in branch.