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Due to planned maintenance, internet banking and our mobile app will be unavailable from 10:30pm Saturday 10th May through to 2:00am AWST Sunday 11th May. We apologise for any inconvenience.

If you're under 18, not an Australian citizen, or simply don’t have an Australian photo identity document, you can still open an account by visiting one of our branches and providing a combination of primary and secondary identification documents.

We will need you to provide:

  • one primary document, and
  • one secondary document

Primary documents with a photograph

  • Australian passport (current, or expired within the last two years)
  • Current foreign passport
  • Current Australian driver’s licence
  • Proof of age card (issued by an Australian State or Territory)
  • Current Australian ImmiCard

Primary documents without a photograph

  • Australian birth certificate or birth extract
  • Foreign birth certificate
  • Australian citizenship certificate

Secondary documents

  • Current Centrelink card
  • Letter or notice from the Australian Taxation Office (less than 12 months old)
  • Letter or notice from a local government or utility provider (less than 12 months old)
  • Australian Marriage Certificate
  • Medicare card
  • Seniors card

Additional ID options for children under 18

If the child does not have photo ID, we can also accept the following (in addition to the child's birth certificate):

  • Letter from a school principal – must be issued within the last 3 months and confirm the child’s full name and date of birth
  • Current student ID card – must include the child’s full name, photo, and date of birth

We accept either original documents or certified copies. If you're unsure what documents you need to bring, feel free to get in touch – we’re happy to help.

Contact us