Secure mail is available in both internet banking and the mobile app, giving you a safe way to send requests and information. A team member will respond to you within 24 hours (Monday to Friday) or the next business day if you message us over the weekend.
You can also use secure mail to return completed forms securely.
To send us a secure mail:
- Using the mobile app: Go to Settings > Contact us > Secure mail
- In internet banking: Go to Services > Secure mail
To send us a message:
- Click the Compose button or icon
- Select your message type
- Write your message and upload any attachments*
- Click Send.
*Attachments should be .jpg, .pdf, or .txt files. You can upload up to five attachments, with a maximum size of 10MB each and 25MB total.