There are several reasons why you may not receive your Secure SMS code after one has been triggered. You may have a blocked number, have changed or ported your phone number, or there might be delays due to your telecommunications network.
If you're having issues receiving SMS codes from us, we suggest you first try shutting down your phone for 5 minutes.
If you're still experiencing issues after the above steps and you need further help, please contact us on 13 25 77.