When a dispute relates to an authorised transaction, it often helps to contact the merchant first to try to resolve the issue, particularly in the following cases:
- Goods were paid for but have not been received.
- Goods were received but are damaged or not as described.
- The amount was duplicated or was incorrect.
- Services were paid for but not provided.
- A service was cancelled but was still charged.
If you'd like to proceed with lodging a dispute, please contact us and we'll assist you.