& Visa Platinum Credit Card Target Market Determination

Low rate, featured credit card attached to & Home Loan products

Effective date: 24/06/2024
Product: 133

Key product attributes

• Interest rate type: Variable rate.
• Minimum loan amount: $6,000.00
• Maximum loan amount: $100,000.00
• Loan term: No set term.
• Fees payable: Refer to Credit card fees for fees payable.
• Fees not payable: Annual fee or additional cardholder fee.
• Repayment type: 3% of the closing balance or $10.00, whichever is the greater.
• Repayment frequency: Monthly if balance drawn.
• Features: Up to 45 days interest free on purchases, additional cardholders, access to Visa Platinum Concierge and other benefits through Visa Premium.
• Security: Security not required.
• LVR: Not applicable.

Target market

Members who have an existing and eligible & Home Loan who want access to short term credit at a low rate with up to 45 days interest free on purchases and other lifestyle features and benefits including insurance.

This product is designed for members who:

• Are the age of 18 years old or older and meet the bank's credit assessment requirements.
• Need ongoing access to a flexible credit facility.
• Want features such as lifestyle, entertainment and travel privileges and insurance.

This product is not suitable for members who:

• Do not meet the eligibility requirements including product purpose, the ability to service the financial obligations of the product, or their financial needs would not be met by taking out this product.
• Want other rewards such as points for redemption.

Likely objectives, needs and financial situation

• Members seeking a credit facility to purchase goods or services.
• Requires day to day flexible access to credit to complete the purchase of goods or payment for services.
• Has a regular income to support the repayment of the credit card.

Distribution of this product

This product is designed to be distributed by:

• Visiting a P&N branch in person, calling the P&N Bank Contact Centre on 13 25 77 or via the P&N Bank website (www.pnbank.com.au).
• Product and rate comparison websites.

This product will only be distributed by the appropriately trained and authorised P&N Bank representatives. These representatives will apply distribution conditions which include ensuring that customers fall within the TMD, meet the eligibility and servicing requirements for the loan and that the product is not unsuitable for their needs.

Distribution obligation

The following information must be provided to P&N Bank (Police & Nurses Limited) by distributors who engage in retail product distribution conduct in relation to this product:

Accredited P&N Bank staff who are required to:

• follow an approved conversation framework and direct members towards the most suitable product to meet their objectives, needs and financial requirements.
• understand and be able to discuss the features, benefits, rates, and any applicable fees associated with the selected product and the key differences between lending products.
• provide details of any application for this product that may be considered inconsistent with this TMD. Police & Nurses Limited, Products department and Assessors must be notified as soon as practical and within 10 business days of staff becoming aware of any inconsistencies in the sale of this product with this TMD. Failure to provide details of dealings considered inconsistent with this TMD may lead to this product being removed from sale.

Applications and discussions are monitored through controls such as sample call monitoring and application reviews to identify errors and ensure compliance with P&N Bank’s distribution processes.

Online Channels (P&N Bank website; rate and comparison websites)

• the P&N Bank website provides members with information and tools about this product, including the interest rates, any applicable fees or charges, and repayment calculators as well as a summary of the key features and benefits of the product.
• enquiries lodged via the P&N Bank website may be directed to accredited P&N Bank staff.
• Rate and comparison websites provide members with an overview of rates and products available. Members may select a series of click through links that will direct them to P&N Bank’s website where they can request a call from one of our accredited staff.

Accredited aggregators and brokers

If P&N Bank permits this product to be distributed through approved aggregators and their authorised brokers, who have been fully approved by P&N Bank, P&N Bank also requires that aggregators responsible for third party brokers involved in the distribution of this product:

• comply with the agreement in place with P&N Bank and must ensure compliance by their authorised brokers with:
  • P&N Bank mortgage broking requirements; and
  • their legal obligation to act in the best interest of their client when providing assistance.
• provide information relating to complaints, including the number of complaints, third party name and verbatim details of the complaint and their significance, on a quarterly basis in a format acceptable to P&N Bank.
• report any significant dealings with this product that may be considered inconsistent with this TMD. P&N Bank must be notified as soon as practical and within 10 business days of becoming aware of any inconsistencies. Failure to provide details of dealings considered inconsistent with this TMD may lead to this product being withdrawn from sale by P&N Bank.
• provide any other information reasonably requested by the issuer.

Distribution appropriateness

These distribution conditions are designed to ensure that all channels submit detailed applications that capture and record the members objectives, needs and financial situation through the sales process and lead to the recommendation of this product as the most suitable for members according to the key attributes of the product listed and described in this determination.

These obligations are also considered appropriate as the target market is wide and the issuer has distributed this product using these methods, with limited risk to members.

Reviewing this document

This TMD will be reviewed within 1 year from the effective date and every 1 year after the initial review and each subsequent review to ensure it remains appropriate.
We will also review this document should any review triggers occur that would reasonably suggest that the TMD is no longer appropriate. The occurrence of any one of the following trigger events will result in an immediate review of this TMD:

• a dealing of the product to members, made through any distribution channel, that is not consistent with this target market determination occurs and results in a significant material impact to a member or material impact to numerous members.
• material changes to the product or the terms and conditions of the product occurs which would cause the TMD to no longer be appropriate.
• material changes to the regulatory environment.

A quarterly review will be conducted of the following trigger events to determine if the account performance, usage, or complaint information indicates that a review of this TMD is required.

These triggers include:

• a material and/or unexpected increase in the volume, nature and/or significance of complaints is received in any quarter from members in relation to their purchase or use of the product that reasonably suggests that the TMD is no longer appropriate.
• changes to the overall product performance, as determined by the issuer, that suggests that the product is no longer appropriate to the target market, including but not limited to:
  • an increase in the number of defaults;
  • an unexpected change in the sales volumes in any or all of the distribution channels;
  • a material change in the volumes of product refinances or product switches; or
  • an unexpected increase in associated fee income.
• feedback received from any of the distribution channels for this product.